Refund Policy
Last updated: 8/11/2025
We want you to be happy with everything you buy from SUDA Coffee. If something isn’t right, we’ll do our best to make it right.
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Eligibility for Refunds
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You can request a refund within 14 days of collection if an item is faulty, damaged, or not as described.
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To request a refund, please email hello@sudabakery.com with your order details and a brief description of the issue.
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Non-Refundable Items
We’re unable to offer refunds for:
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Custom-engraved or personalised items, unless they arrive damaged or defective.
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Perishable goods, such as coffee, once opened or used.
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Conditions for Returns
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Items must be unused and in their original packaging.
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Proof of purchase is required for all refunds or exchanges.
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Returns should be brought back to our café at: 243 Eversholt Street, London NW1 1BE.
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Processing Refunds
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Once we’ve received and inspected your returned item, we’ll notify you about your refund status.
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If approved, your refund will be processed back to your original payment method within 5–10 working days.
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Exchanges
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If you’d prefer an exchange for another item, let us know in your email — we’ll confirm what’s possible based on stock.
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Need Help?
For questions about refunds or returns, please contact us at hello@sudabakery.com.